Passport photo not accepted
Photo requirements differ by country and document type. Check the required pixel/mm dimensions, background colour and head-size ratio from the issuing authority, then pick the closest template in PicoDocs and re-crop.
Support
How can we help?
Answers to the questions we get most, plus a direct line to the team behind PicoDocs.
Troubleshooting
Conversion or compression failed
Very large images or password-protected PDFs can fail. Try fewer pages at a time, make sure the device has free storage, and confirm the PDF is not encrypted.
Finding or deleting files
Everything you generate is saved in your device storage and listed in the Files section of the app, where you can preview, share or delete it. Clearing app storage or uninstalling removes locally saved documents.
Subscriptions & refunds
Premium is billed by Google Play or Apple. Cancel at least 24 hours before renewal in your store account settings. Refunds and billing disputes are handled by the store, not by PicoDocs.
Contact the team
Send us bug reports, feature ideas or privacy requests. Include your device model and OS version for bugs — it helps us reproduce the issue faster. We usually reply within 1–2 business days.
studio@silicon.ng